Because our products are handcrafted, made to order, and perishable food items, all sales are final. Royal Grace Sugar Studio does not accept returns, exchanges, or cancellations.

Refunds or replacements are provided only when appropriate due to an error or quality issue attributable to Royal Grace Sugar Studio.

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Problems With Your Order

We want you to be delighted with your Royal Grace order. If your order is incorrect, damaged, or there is a quality issue, please contact us as soon as possible after pickup.

Please include your name, order number, a description of the issue, and photographs when applicable.

If we determine that an error occurred on our part, we will work with you to provide an appropriate resolution, which may include replacement, store credit, or refund depending on the circumstances.

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Taste & Personal Preference

Because taste and texture preferences are subjective, refunds or replacements generally cannot be provided simply because a customer does not personally enjoy a particular flavor.

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Cancellations

Because Royal Grace Sugar Studio products are handcrafted and made specifically for scheduled orders, all orders are final once placed. We do not accept cancellations or provide refunds for cancelled orders.

Please review your order carefully, including the pickup location, date, and time, before completing your purchase.

Changes to flavors, quantities, or other order details cannot be guaranteed after an order has been submitted. If you notice an error in your order, please contact us as soon as possible, and we will accommodate changes, when possible, at our discretion.

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Missed Pickups

We understand that plans can change and unexpected things happen. If you are unable to make your scheduled pickup, please contact us as soon as possible.

We’re happy to work with you to arrange an alternate pickup when possible. Any alternate pickup must be at a location, date, and time that works with Royal Grace Sugar Studio’s availability and schedule. We are unable to guarantee a specific alternate location or time.

Missed pickups are not eligible for refunds; however, we will make reasonable efforts to help you receive your order.

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Food Safety After Pickup

Once an order has been picked up, the customer is responsible for proper transportation, handling, and storage of the products. Royal Grace Sugar Studio cannot be responsible for product quality or food-safety issues resulting from improper handling or storage after pickup.