Privacy Policy

 

Royal Grace Sugar Studio (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website or interact with our services.

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Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, email address, phone number  
• Order Information: Billing address, shipping address, purchase details  
• Payment Information: Payment details are processed securely through third-party payment processors (we do not store full payment details)  
• Technical Information: IP address, browser type, device information, and usage data  
• Submitted Content: Information provided through contact forms, custom order forms, or file uploads (such as images for custom designs)  

This information may be provided directly by you or collected automatically through tracking technologies.

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How We Collect Information

We collect personal information through:

• Contact forms and inquiry submissions  
• Custom order forms and file uploads  
• Purchases made through our online store  
• Newsletter or marketing sign-ups  
• Cookies and tracking tools when you browse our website  

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Why We Collect Personal Information

We collect personal information for the following purposes:

• To process and fulfill orders (including cookie cutters, STL files, and custom cookies)  
• To communicate with you regarding orders, inquiries, or requests  
• To provide customer support  
• To improve our website, products, and services  
• To send updates, promotions, or marketing communications (if you opt in)  
• To comply with legal and regulatory requirements  

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How We Store, Use, Share, and Disclose Information

Your personal information is stored securely through Wix’s secure servers and related applications.

We use your information only for the purposes outlined in this policy.

We may share your information with trusted third-party providers to operate our business, including:

• Payment processors (e.g., Wix Payments, PayPal, Stripe)  
• Shipping providers (for physical product delivery)  
• Website analytics tools (e.g., Google Analytics)  
• Email marketing platforms (if applicable)  

We may also disclose your information if required by law or to protect our rights, safety, or property.

We do not sell or rent your personal information to third parties.

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How We Communicate With You

We may contact you via:

• Email  
• Website forms or responses  
• Order-related notifications  

We may contact you for:

• Order updates and confirmations  
• Customer service responses  
• Promotional or marketing messages (only if you opt in)  

You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.

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Cookies and Tracking Tools

Our website uses cookies and similar technologies to:

• Provide a better browsing experience  
• Analyze website traffic and performance  
• Understand user behavior  

These may include:

• Essential cookies (required for site functionality)  
• Analytics cookies (e.g., Google Analytics)  
• Marketing or advertising tools (if applicable)  

Third-party services (such as Google Analytics or Wix apps) may place cookies or use tracking technologies. These services have their own privacy policies and are not governed by this policy.

You can manage or disable cookies through your browser settings.

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Withdrawing Consent and Managing Your Information

If you no longer want us to process your data, you may:

• Contact us directly at Admin@RoyalGraceSS.com 
• Request access, correction, or deletion of your personal information  

We will respond to such requests in accordance with applicable laws.

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Privacy Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting on our website.

We encourage you to review this page periodically for updates.

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Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Royal Grace Sugar Studio  
Email: Admin@RoyalGraceSS.com 
Website: RoyalGraceSS.com 

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By using our website, you agree to the terms of this Privacy Policy.